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Since a confirmed reservation with an airline
doesn't necessarily guarantee you a seat, what are you entitled
to if you don't want a free flight with a bump ticket?
- You always get to keep your original ticket
and use it on another flight. If you choose to make your
own arrangements, you can request an "involuntary refund"
for the ticket for the flight you were bumped from. The
denied boarding compensation is essentially a payment for
your inconvenience.
- The airline is usually obligated under
its conditions of contract (or carriage) to try to put you
on the next available flight arriving at your destination
at no cost to you.
- If they find another flight arriving at
your destination within one hour of your original flight,
you are not entitled to compensation.
- If the substitute flight arrives between
one and two hours later, the airline must pay you the fare
of your oversold flight (up to $200 maximum). If the flight
they replace you on arrives more than two hours after your
original flight, or if there is no other suitable flight,
the airline must pay you twice your fare up to $400 maximum.
The law requires you to be paid on the spot
(unless you are running to catch an alternative flight that
is leaving right away. In that case, the airline must pay
you within 24 hours). The airline may offer you a free bump
ticket or a travel voucher, neither of which you need to accept
in lieu of cash.
In addition, bumped passengers can now turn
down the free tickets or refunds they are offered and sue
the airline for damages. The amounts given above are the minimum
required by Federal law for airlines to pay. The ruling stems
from a suit filed by a Montana lawyer against Northwest Airlines.
Essentially, he argued against the airline's right to sell
passengers restricted tickets that cannot be exchanged or
refunded, then turn around and bump those passengers because
they overbooked a flight.
However, unhappy bumped passengers should
bear in mind that there is no guarantee of recovery, and a
lawsuit can drag on for a long time.
Here is a current list of what airlines offer
when getting bumped:
- America West Airlines: Free domestic roundtrip;
transferable
- American Airlines: Discount of $100 or
more for domestic or international travel; Non-transferable
- Continental Airlines: Discount of $200
or more or free domestic round trip; Free tickets can be
used in anyone’s name, but you must choose when you the
certificate; vouchers are transferable.
- Delta Airlines: Free domestic or Caribbean
round trip; transferable to family members if you are present
when the new tickets is used.
- Northwest Airlines : Discount of up to
$300 for domestic or international travel; transferable.
- Southwest Airlines: A voucher equal to
the value of your ticket, up to $200 for delays of 1-2 hours;
double value up to $400 for delays over 2 hours.. Can be
issued in anyone’s name and that person may reassign the
value to another person at a later date.
- TWA: Free domestic or Puerto Rico Round
trip; Non-transferable.
- United Airlines: Discount of $100 or more;
Non-transferable.
- US Airways: Free domestic or select Caribbean
roundtrip; Non-transferable.
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