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In 1981, American Airlines introduced the
first frequent-flyer program, the AAdvantage program. Since
that time the frequent-flyer program concept has been adopted
by practically every major domestic airline, some smaller
regional airlines, and many international carriers acting
as partners with the domestics. The programs have been expanded,
overhauled, changed, cut-back, added-to, used, abused, and
turned inside out to where most members scarcely know from
day to day what their rights and privileges are for their
hard earned mileage points. They change so often that any
attempt to delineate individual airline programs would be
outdated by the time this book goes to press. Instead, we
will give you program highlights, advantages and disadvantages
and a few examples of recent special offers for members of
frequent-flyer clubs.
Under a frequent-flyer program, a passenger
can a accumulate/earn points for flying on the airline. Points
are redeemed in the form of travel awards for free travel-class
upgrades and free tickets to select destinations flown by
the airline or one of its partner airlines. (However, upgrading
a ticket to a better class doesn't actually qualify as a money-saving
reward, as many upgrades are given on full-fare economy tickets
only. Since you can easily save 40 percent or more on the
price of a full-fare economy ticket, using a "free" upgrade
can actually cost you money.)
The programs were first conceived as a way
to build passenger loyalty among business travelers, the largest
class of flyers. Theoretically, non-business travelers did
not earn enough credit or mileage during a year to obtain
worthwhile awards. However, if a person who earned the credit
while traveling for business passes the award to someone who
does not have the opportunity to travel for business, then
those non-frequent flyers can also take advantage of the savings
and upgrades from these programs.
Building brand loyalty among the nation's
business travelers worked for awhile, until travelers stopped
going to great lengths to stay with one airline to earn mileage
and joined the frequent flyer clubs of all the other airlines
they flew with. This allowed them to get the scheduling they
wanted and still earn credit.
As a result, what the airline industry created
in 1981 has turned into something of an unstoppable, consuming
monster that refuses to stop growing and gobbling up more
and more of what the airlines like to keep: profits. The frequent-flyer
programs became so popular that they began cutting into the
airline's coffers.
The airlines have responded to the unprecedented
demand for free tickets and free upgrades by branching out
into new areas of giving and earning awards. Their hope is
that these new rewards will take the pressure off of giving
away valuable seats. New ways to use mileage include:
o Free and discounted hotel rooms.
o Free and discounted car rentals.
o Free or deeply discounted companion tickets.
* Free car rental upgrades.
o Discounts on buying new cars.
o "Auctions" where members bid mileage points for different
items.
o Free membership and services in private airline clubs.
o Free and discounted rooms on luxury cruise ships.
o Discounts on clothing, savings bonds, and a variety of consumer
products.
Not long after the first frequent-flyer programs
were introduced, a new industry was born: coupon brokering.
This is where a frequent-flyer who has amassed more mileage
than he could possibly ever use or give away to family or
friends, sells (illegally, according to the airlines) his
awards to a broker. The broker then sells them to consumers
(who are usually less-frequent business travelers or vacationers),
who buy the tickets at a price lower than the current published
price. Some people also buy awards to use as free upgrades
or because they carry fewer restrictions than excursion tickets.
Coupon Brokers are still very much a part
of the frequent flyer industry-much to the chagrin of the
airline themselves. Despite a number of lawsuits lodged during
the "boom" years of the 1980's, it appears that legal efforts
have not completely dampened the enthusiasm of those brokers
who are intent on carving out a niche in a most unwelcoming
business.
If you want to take the risk of using a coupon
broker, you can search for them in Yahoo, by using the phrase
Frequent Flyer Awards.
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